Electricity Utility Management Platform
The brief was a payment portal. What got built was the operational backbone of a utility business.
Services: Custom platform development, payment integration, hardware integration, reporting & analytics
The challenge
The client had the hardware side solved — meters deployed across residential estates. What they needed was a software layer that could accept payments, talk to the hardware, manage commissions, and give building managers and customers the visibility to run their side of the business.
The result
A complete utility management platform active across 17 estates with 5,000 registered customers, covering the full transaction lifecycle from payment through to hardware recharge, with switching controls, anomaly detection, advanced reporting, and customer account management built in from the start.
17 estates · 5,000+ registered customers
The brief was a payment portal. What got built was considerably more.
The client came with hardware already in the field — electricity meters deployed across residential estates. They needed software that could connect payments to those meters. But as discovery progressed, the real requirement wasn’t payment processing. It was an entire operational layer for a utility business: managing customers, controlling hardware, calculating commissions, detecting problems before they became complaints, and giving both building managers and end customers the tools they needed to run their side of it.
The platform handles the complete lifecycle. Customers create accounts with OTP and PIN-based authentication — appropriate for a utility context where not every user is particularly tech-confident — make payments, and receive credit applied directly to their device. A credit advance system lets customers access emergency credit when they run short, with their next payment settling the balance automatically. The system also detects when a customer is purchasing credit across multiple devices, a complexity that only surfaces at scale.
Building managers get switching controls to turn hardware components on and off directly from the platform, without touching the hardware physically. Payment retry logic ensures every transaction attempt has a known, recorded outcome, eliminating the ambiguity that drives support queries in payment-heavy systems. Smart query logic evaluates each hardware unit’s current state and surfaces only the support options that are actually relevant, reducing noise for staff and frustration for customers.
Reporting covers estate volume, time-of-recharge patterns, and full transaction history, exportable in CSV, XLS, and PDF. Anomaly detection flags unusual behaviour before it becomes a problem. Inactive account cleanup runs automatically, keeping the dataset clean without manual intervention.
The platform is currently active across 17 estates with 5,000 registered customers, with projections to reach 15,000 by the end of 2027. What started as a payment portal became the operational backbone of a growing utility business.