Thinking
A few years ago I was called in to look at an ecommerce site that was taking longer and longer to load, breaking in ways nobody could predict, and eating most of a developer’s week in ongoing maintenance. The owner wanted to know what it would cost to fix. The first thing I did was […]
Read →I’ve spent years inside membership sites. Built them, rescued them, migrated them, consulted on them. And the pattern that shows up most often — the one I can now almost predict within the first conversation — is that the owner thinks the problem is the software, and it almost never is. The software is usually […]
Read →There’s a particular kind of conversation I’ve been having more often over the last two years. A business owner, usually a founder of something between five and fifty people, sits down and wants to know: should we be doing something with AI? The question is never quite that clean. Sometimes it arrives as “everyone’s talking […]
Read →Every ecommerce business outgrows its platform eventually. The question is whether you notice before the platform becomes the reason the business stops growing. The tricky thing about outgrowing a setup is that it doesn’t announce itself. There’s no error message, no migration prompt, no moment where the software tells you it’s no longer the right […]
Read →There’s a moment in the life of most growing businesses when someone has to answer a deceptively simple question: do we buy this, or do we build it? The question comes up about a tool, or a platform, or an integration. It looks like a comparison between options. It isn’t. It’s a decision about what […]
Read →Most businesses don’t need a website. They have one. What they need, and usually don’t realise until much later, is a system. The distinction sounds like semantics. It isn’t. It’s the single most expensive misunderstanding in small and mid-sized business technology, and almost every painful rebuild, stalled growth plan, or frustrated operations manager I’ve ever […]
Read →